FAQ

Ordering

– How do I place an order?
Browse our collection, add your chosen jersey to the cart, and complete checkout using PayPal.

– Can I cancel my order?
Orders can only be cancelled within 24 hours of placement. If your order has already been processed or shipped, you can return it under our Returns & Refunds Policy.

Payment

– What payment methods do you accept?
We accept PayPal only.

– Is PayPal safe to use?
Yes. All payments are processed securely through PayPal with encryption and buyer protection.

Shipping & Delivery

– Which couriers do you use?
We ship using Royal Mail, DHL, and other trusted carriers.

– What is the handling and delivery time?
Handling time is 1–2 business days, and standard shipping takes 2–3 business days within the UK. International delivery times may vary.

– Do you provide tracking?
Yes. Once your order is shipped, you will receive an email with tracking details.

Products

– Are your jerseys authentic?
Yes, all our jerseys are original retro soccer jerseys, verified for authenticity.

– How do I choose the right size?
Please refer to our Men’s Size Guide available on the product page.

Returns & Refunds

– What is your return policy?
We offer a 30-day return policy. Items must be unworn, unwashed, and in original condition. Return shipping is free, paid by us.

– How long does it take to get a refund?
Refunds are typically processed within 7 business days after we receive and inspect your return.

Contact Us

If your question isn’t answered here, please reach out using the details below:

Store Name : fetsy
Website : fetsy.co.uk
Email : support@fetsy.co.uk
Phone : +441132488471
Address : 26 Babbacombe Rd, Liverpool L16 9JW, UK
Opening hours : [ Monday to Friday (9:00 AM – 5:00 PM) (GMT) ]
Contact form : fetsy.co.uk/pages/contact